Susan Ashley is a Senior Lecturer in Cultural Management in the Department of Arts at Northumbria University, Newcastle-upon-Tyne, UK. She holds a PhD in Communication and Culture from York University, Toronto. Dr Ashley is a critical cultural studies scholar interested in the ‘democratization’ of museums and heritage institutions, especially in relation to access and expression by minority groups. Her research on heritage, subjectivity and representation has been published in books by Routledge and Ashgate, and in journals like Museum and Society and the International Journal of Heritage Studies. Dr Ashley also has 20 years of consultancy experience coordinating and conducting projects for heritage sites and museums across Canada.